Cookie Policy

This Cookie Policy explains how EventZR ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our websites, use our mobile applications, or interact with the EventZR platform (collectively, the "Platform"). This policy should be read alongside our Privacy Policy, which provides additional details about how we collect and use personal information.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners.

In addition to cookies, we may use similar technologies such as web beacons (pixel tags), local storage, and session storage to collect and store information about your interactions with the Platform. References to "cookies" in this policy include all such technologies unless otherwise specified.

2. How We Use Cookies

We use cookies for the following purposes:

• To authenticate your identity and maintain your logged-in session across pages
• To remember your preferences, including language, theme (dark/light mode), timezone, and notification settings
• To ensure multi-tenant security by maintaining your workspace context across navigation
• To analyze how visitors use the Platform so we can improve performance and features
• To deliver relevant event recommendations based on your browsing and booking history
• To prevent fraud, detect suspicious activity, and enforce rate limits on our APIs
• To measure the effectiveness of our marketing campaigns and advertising

3. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the Platform to function and cannot be disabled. They enable core functionality such as:

• Authentication session management (JWT token storage and refresh)
• Multi-tenant workspace context, ensuring you see data only from your organization
• Security features including CSRF protection and session integrity checks
• Load balancing and server routing for optimal performance
• Cookie consent preferences (remembering your choices from the cookie banner)

Performance Cookies

These cookies help us understand how visitors interact with the Platform by collecting anonymous, aggregated information:

• Page load times, navigation patterns, and error rates to identify and fix performance issues
• Feature usage analytics to understand which tools are most valuable to our users
• API response times and client-side rendering performance metrics
• A/B testing data to evaluate improvements to the user interface and workflows

Functional Cookies

These cookies allow the Platform to remember choices you make and provide enhanced functionality:

• Language and locale preferences (supporting 250+ languages with automatic detection)
• Theme preferences (dark mode, light mode, or system preference)
• Dashboard layout customization and widget arrangement
• Recently viewed events, venues, and destinations for quick access
• AI co-pilot (Cypher) conversation context for seamless multi-session interactions
• Form auto-fill data for event creation and booking workflows

Targeting / Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests:

• Event and venue recommendations based on your browsing history and stated preferences
• Retargeting campaigns for events or destinations you have previously explored
• Measuring the effectiveness of promotional campaigns and partner advertisements
• Social media sharing buttons and embedded content that may track your activity across websites

You can opt out of targeting cookies at any time through our cookie preferences panel without affecting the core functionality of the Platform.

4. Managing Your Cookie Preferences

You have several options for managing cookies:

• Cookie Banner: When you first visit the Platform, you will see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customize your preferences by category
• Cookie Settings: You can update your cookie preferences at any time by clicking "Cookie Settings" in the footer of any page
• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies. Note that blocking essential cookies may impair Platform functionality
• Do Not Track: We honor the Global Privacy Control (GPC) signal. When detected, we will treat it as a valid opt-out of non-essential cookies and tracking
• Mobile Apps: Our mobile applications use device identifiers rather than cookies. You can manage these through your device's privacy settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android)

5. Third-Party Cookies

Some cookies on the Platform are set by third-party services we use. These include:

• Analytics: We use analytics services to understand Platform usage. These tools use cookies to collect anonymized data about page views, user flows, and feature engagement
• Payment Processors: Stripe and other payment partners set cookies during checkout to prevent fraud and process transactions securely
• Mapping Services: When viewing venue locations, event maps, or destination guides, mapping providers may set cookies to deliver map tiles and location services
• Social Media: If you interact with social sharing buttons or embedded social media content, these platforms may set their own cookies
• Customer Support: Our support tools may use cookies to maintain chat sessions and provide contextual help

We do not control third-party cookies. Please refer to the respective privacy policies of these providers for more information on how they handle your data.

6. Cookie Duration

Cookies set by the Platform fall into two categories based on their lifespan:

• Session Cookies: These are temporary cookies that expire when you close your browser. They are used for authentication, security, and maintaining your active session state
• Persistent Cookies: These remain on your device for a set period or until you manually delete them. We use persistent cookies for:
  • Remember-me authentication tokens (up to 30 days)
  • Language and theme preferences (up to 12 months)
  • Cookie consent preferences (up to 12 months)
  • Analytics identifiers (up to 24 months)
  • Marketing and advertising cookies (up to 12 months)

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, re-present the cookie consent banner so you can review and update your preferences. We encourage you to check this page periodically for the latest information on our cookie practices.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: